In the event of a medical emergency telephonic guidance and advice will be given to the Mobility Club member and his direct family members living with him/her.

Evacuation from the scene of the emergency and the transportation under medical supervision. Depending on the nature of the medical emergency and various other considerations such as the patient’s state and fitness to travel, distance to be covered and the availability of the appropriate means of transport, transportation by a fleet of vehicles e.g. Ambulances from the private and/or public medical services, helicopters and fixed-wing aircraft can be arranged for client’s account. The patient will be taken to the closest appropriate medical facility. The cost, subject to the rate agreed for these service providers will be paid by Mobility Club (Limited to R5000) should the person not be covered by medical aid or a hospital plan.

You will have full access to a directory of medical professionals, doctors, specialists, medical facilities, pharmacies etc. All via a telephonic referral.

Traumatic events can and will possibly alter your life. You now have access to a wide range of counselling and crisis centres to assist with coping with these life-altering events.

In all instances, standard procedures and protocol will include confirmation of a medical aid and/or hospital plan if possible. To reduce the patients risk for future payment complications a patient will be taken to a public medical facility if no medical aid benefit applies. The costs in terms of the service rendered like a road or air ambulance will be recovered from the medical aid where it applies. Should there be no medical aid benefit the costs for the service will be paid for by Mobility Club.

• Our 24 hour medical helpline will be available for free medical advice for minor ailments.
• Information on poisons and drugs.
• Medical referral to a health care professional or facility.

• A once off free service up to max of 20kms will be covered by Mobility Club for Mobility Club Plus members ONLY, thereafter the full cost will be for the customer’s account.
• There are many reasons why you would need a drive me home service. Driving should not even be an option in some cases.
• Avoid the long arm of the law and reduce your exposure to uncontrollable situations
• The cost for the trips will be calculated depending on the distance that needs to be travelled and can be as little as R140.00 for the first 30KM.- Additional passengers will be charged as little as R50 per person.
• At least 4 hours of pre-booking is essential to avoid disappointment.

• Easy access to a Drive Me Home service leaves you with no reason to take a chance with your and other road users’ lives. Relax, have a great evening out and let Drive Me Home get you and your vehicle both home safely.
• When you should not be getting behind a steering wheel, a professional driver and a second vehicle will collect you from your venue and take you home safely. The second vehicle included in this service will collect the driver that has taken you home in your vehicle.

You will sometimes need the services of a person to collect you from a railway station or airport.

Pre-booking with Convenient Drive will ensure an available driver to collect and then get you to your destination.

Life will sometimes get in the way of being able to collect your children from school or your spouse from work. Convenient Collection services will give you peace of mind about getting your loved ones home. Pre-booking is essential.

Client will be liable to pay a call-out fee of R550 upon cancellation if the case was not cancelled within 15 minutes after a service provider has been dispatched.

All below rates are including VAT:

1. Tow-in service – R870
2. Medical Emergency – R5000
3. Roadside Assistance incidents limits covered.
   1. Flat tyre – R300,
   2. Flat battery – R300,
   3. Running out of fuel – R300,
   4. Keys locked inside a vehicle R300
   5. Amounts exceeding incident limits will be for the client’s account.
   6. The benefit only covers one incident per annum.
   7. The maximum indemnity amount payable by this benefit shall not exceed the amount of R5 000 (Five thousand Rand) monthly debit order. Optional – should a client subscribe to a monthly debit order and Mobility Club will cover the benefit limits.